Customers
Valued by our leaseholders for our inclusive retirement communities which support independence.
We offer a selection of guides and useful links which should provide simple guidance for you, whether you are an existing customer or considering becoming a leaseholder.
“This was the best decision I made - I love being part of a community and have made several new friends, and enjoy the social activities”
Benefits of independent retirement living
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A sense of community
Social contact is vital for our brains as we age and those opting to live in an independent retirement property can reap the benefits of being part of a community of like-minded individuals, with a range of social activities and new hobbies and interests to be discovered. Across our 110 estates, residents regularly take part in crafts, movie nights, exercise classes, coffee mornings, and many more!
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Estate Management
One of the things our residents love most about living in a retirement community is having a friendly, helpful Estate Manager on hand. Our Estate Managers provide much-needed freedom and peace of mind to residents, ensuring properties and grounds are well taken care of, even when they are away – keeping a watchful eye on homes, making sure external windows are cleaned and post isn’t piling up.
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Cost efficiency
If you’re moving from a four or five-bedroom home to a one or two-bedroom, you’ll instantly make savings on the additional rooms you were heating. As well as releasing equity in your current home, moving into a retirement community can eliminate the responsibility of never-ending home maintenance, giving you the gift of time, so you can enjoy investing in hobbies or spending time with loved ones. Read more about the cost benefits of independent retirement living here.
Most Frequently Asked Questions
Can I bring my pet with me?
This depends on your individual lease. Where pets are permitted, there may be conditions attached. To find out about the situation at a particular property, please get in touch with our customer services team.
What if I have a problem inside my property?
Looking after the inside of your property is usually your responsibility but there are some exceptions. If you live on one of our retirement developments, please talk to your Estate Manager who can help with this.
Who is responsible for the communal areas?
These are maintained by us. If you notice that something isn’t quite right, please let us know or you can always speak to your Estate Manager about this.
Can I alter my property?
Consent from us will be required in all cases, sometimes with an obligation to notify the freeholder, too. As alteration requests relate to individual properties (not covered by the service charge) there may be an additional administrative charge. Your Estate Manager will be able to advise you on this or give us a call and we can help.
Do I have to pay for council tax or a TV license?
Yes. You’ll need to contact your local council and let them know the date you moved in. You will also need a TV license but on some of our developments, you can buy a ‘concessionary’ license at a substantially reduced rate. Your Estate Manager will be able to tell you more.
Can I invite people to stay?
It’s your home and visitors are always welcome. If you haven’t got enough space, many of our developments have guest facilities on-site for a minimal fee. Your Estate Manager can deal with bookings and let you know how much it will cost.
Useful Links
EAC provides information about every retirement scheme, development or village in the UK, to help you make the right choice.
Featured articles and guides on topics such as service charges, right to manage, buying your freehold, major works, building insurance, troublesome neighbours and other issues about blocks of flats.
Feedback
We’re always keen to hear your views and welcome any feedback you’d like to give us.
