Our Values

  • Keep our promises

    We deliver on the commitments we make to our customers and each other, and we personally take responsibility for solving issues. We communicate simply, clearly and often and we put practices in place to ensure we can provide efficient value for money options for our customers.

  • Treat everyone as individuals

    We appreciate the uniqueness of each estate, customer and team member. We are committed to taking the time to listen so we can understand what is important to each customer and member of our team. In all we do, we are approachable, helpful and respectful.

  • Strive to be the best

    We love what we do and we always look at how to improve things, and learn from our mistakes. Our standards, knowledge and attention to detail are first-class. We are courageous in our thinking and we strive to set the bar for our profession.

  • Do the right thing

    At all times we act with integrity, honesty and transparency. We want our customers to trust and depend on us to make the best use of our time and their resources.

We are proud to be one of the UK’s leading leasehold management companies, managing retirement communities across the South of England.

Sheltered housing for rent was widely available, but our founders wanted to introduce the concept to those who valued owning their own property and saw the benefits of a purpose-built Estate, with onsite support from an Estate Manager.

Many of our old-fashioned values are upheld in the way we work today, and we live this ethos through ‘The ELM Way’, continually striving to be innovative in an ever-changing industry.

Under the umbrella of ELM Group we provide a tailored approach to all sectors of the residential property market. Delivering on our promise of service excellence through an honest, upfront, and ethical approach to property management.

We originated in 1971 as Retirement Lease Housing Association (RLHA), a charitable organisation founded by a group of volunteers with a shared vision - to pioneer the development of sheltered housing for sale to people of retirement age.

What makes us different?

  • Commission Free

  • No Hidden Costs

  • Open and Honest

  • Over 50 Year's Experience

  • Professional Service

  • Tailor Made Solutions

Find out about the

The ELM Way

In 2015 our current CEO Lorraine Collis introduced her progressive business plan ‘The ELM Way’ which has resulted in a business wide improvement in ELM’s working environment and employee/customer satisfaction. It sets the bar for our level of service and gives us something to live up to. In 2016 ‘The ELM Way’ training programme was shortlisted as a finalist by the CIPD in their people management awards.

Our Great Team

Whilst our business is about property, our team are at the center of delivering genuine commitment to our ethical stance and the people whose homes we manage.

We deliver on the commitments we make to our team and to each other, and we communicate clearly, simply and often.

Take a look at

Our Story