Your property, our business

01252 356 000

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Values

Values

"Working proudly together as one team to deliver an outstanding service for our leaseholders"

Mission Statement

Our aim is to make a difference.

  • We’ll listen to our customers and staff, understand what’s important to them and find ways to continuously improve what we do.
  • We’ll work together to manage property the way our customers want and that our employees are proud of.
  • As an organisation, we’ll strive to be inspirational, to create loyalty and develop future opportunities for growth.

The ELM Way 

In 2015 our current CEO Lorraine Collis introduced her progressive business plan 'The ELM Way' which has resulted in a business wide improvement in ELM's working environment and employee/customer satisfaction. It sets the bar for our level of service and gives us something to live up to. In 2016 'The ELM Way' training programme was shortlisted as a finalist by the CIPD in their people management awards.

ELM Group Core Values

  • Prepared to go the extra mile
  • Responsive to change
  • Ownership of responsibilities
  • Understanding the needs of the business
  • Determined to work hard
  • Thinking about ways to improve on what we do
  • Our customers are always our priority
  • Being professional at all times
  • Ethical in everything we do

 

Lorraine Collis
Chief Executive

latest news

  • Vacancy – Guildford Sunset Homes Voluntary Board member/Trustee

    Guildford Sunset Homes is a small charitable trust of 85 social rent apartments for retired people of limited means from the local area. It is registered under the Communities and Societies Benefits Act of 2014. Situated in Merrow which is near Guildford in Surrey this very attractive Estate comprises of 11 apartments in a converted Grade 2 listed Manor House 
    Read more

"Many thanks for a very informative meeting, and a chance to meet with some of the team and put names to faces"

Contact us


Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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