Your property, our business

01252 356 000

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Values

Values

"Working proudly together as one team to deliver an outstanding service for our leaseholders"

Mission Statement

Our aim is to make a difference.

  • We’ll listen to our customers and staff, understand what’s important to them and find ways to continuously improve what we do.
  • We’ll work together to manage property the way our customers want and that our employees are proud of.
  • As an organisation, we’ll strive to be inspirational, to create loyalty and develop future opportunities for growth.

The ELM Way 

In 2015 our current CEO Lorraine Collis introduced her progressive business plan 'The ELM Way' which has resulted in a business wide improvement in ELM's working environment and employee/customer satisfaction. It sets the bar for our level of service and gives us something to live up to. In 2016 'The ELM Way' training programme was shortlisted as a finalist by the CIPD in their people management awards.

ELM Group Core Values

  • Prepared to go the extra mile
  • Responsive to change
  • Ownership of responsibilities
  • Understanding the needs of the business
  • Determined to work hard
  • Thinking about ways to improve on what we do
  • Our customers are always our priority
  • Being professional at all times
  • Ethical in everything we do

 

Lorraine Collis
Chief Executive

latest news

  • End of an Era – Tamsin Kratt

    After more than 10 years as our Support Worker at Guildford Sunset Homes, Tamsin has decided that it’s time to spend more time with her family and begin a new chapter so sadly will be leaving us on Tuesday 17th November. Tamsin has been an amazing Support Worker, many of the residents and the wider ELM Group team are going 
    Read more

"Many thanks for a very informative meeting, and a chance to meet with some of the team and put names to faces"

Contact us


Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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