Values
“Working proudly together as one team to deliver an outstanding service for our leaseholders”
Mission Statement
Our aim is to make a difference.
- We’ll listen to our customers and staff, understand what’s important to them and find ways to continuously improve what we do.
- We’ll work together to manage property the way our customers want and that our employees are proud of.
- As an organisation, we’ll strive to be inspirational, to create loyalty and develop future opportunities for growth.
The ELM Way
In 2015 our current CEO Lorraine Collis introduced her progressive business plan ‘The ELM Way’ which has resulted in a business wide improvement in ELM’s working environment and employee/customer satisfaction. It sets the bar for our level of service and gives us something to live up to. In 2016 ‘The ELM Way’ training programme was shortlisted as a finalist by the CIPD in their people management awards.
ELM Group Core Values
- Prepared to go the extra mile
- Responsive to change
- Ownership of responsibilities
- Understanding the needs of the business
- Determined to work hard
- Thinking about ways to improve on what we do
- Our customers are always our priority
- Being professional at all times
- Ethical in everything we do
Lorraine Collis
Chief Executive
“Many thanks for a very informative meeting, and a chance to meet with some of the team and put names to faces”
