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Merry Christmas

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Merry Christmas

It is time to reflect on the past 12 months and what a year it has been! 2021 began cautiously and I am grateful that this year has been much more positive than the last; with many amazing achievements for our organisation, and we all have been able to spend more time with family, friends and neighbours this year as restrictions were eased.

Personally, 2021 marks a whole decade as CEO of ELM Group, I cannot believe this amount of time has passed and when I look back on the Organisation then and now I am so proud of the hard work and commitment the team have put in, as well as our customers who trust us as managing agent.

Some of the key stand out moments for this year have been;

  • The improvements made to our finance function, which is down to the hard work of the team and the amazing customer feedback we have received.
  • We have worked on and accomplished some large projects this year; refurbishment projects across our estates and our Head Office move from Aldershot to Frimley.
  • We have been successful in increasing our portfolio this year taking on new estates and look forward to working with our new Estate Managers and leaseholders
  • The creation and implementation of our sustainability policy with clear areas and goals in conjunction with changes we have made to reduce our environmental impact.
  • Sending out 665 customer surveys, reviewing the feedback and actioning where required.  Our Customer Experience Lead, Elaine, has made great strides into enhancing all the areas where we are in contact with customers both internally and externally.
  • The amazing results from our annual employee survey this year - 92% of employees saying they enjoyed coming to work every day and 97% saying they felt relationships between their team and colleagues were positive. We also gave out 40 awards to members of the organisation for WOW’s, Making a Difference, Long Service and Bright Ideas.
  • And last but certainly not least - winning Silver at the Negotiator Awards 2021 for ‘Property Management Company of the Year’.  We were delighted and honoured to win this award.

I would like to wish you a Merry Christmas however you choose to spend it and best wishes for the New Year.

Lorraine Collis

Chief Executive

"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

Contact us


Head Office
Building 2
Archipelago
Lyon Way
Frimley
Surrey
GU16 7ER
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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