Your property, our business

01252 356 000


Value For Money Statement

Value For Money Statement

What is Value for Money?

For a social housing provider, value for money can perhaps best be defined as ‘The delivery of an organisation’s social objectives and business strategy in the most cost-effective way possible’.  In essence, it’s about doing the right things, and doing things right.

Value for Money is not a new concept; it has been around for many years. It is commonly defined as the relationship between Economy, Efficiency and Effectiveness.

By developing methods to reduce the impact on service charges, such as reviewing the services conducted on the Estate, reviewing residential status of managers when appropriate, ensuring that potential development of further units on existing units where possible, forward planning major works.

Economy is about minimising the cost of resources for an activity (i.e. doing things at the right cost).

In essence economy is the careful use of resources to save expense, time or effort.

Is a measure of the way things are done i.e. productivity. Efficiency is primarily associated with process and delivery such as performing tasks with reasonable effort (i.e. doing things the right way). Examples of this include major works, robust health of the buildings, best use of time, streamlining processes.

In essence efficiency is the way of delivering the same level of service for less expense, time or effort.

Is a measure of the impact achieved (quantitative or qualitative). Effectiveness is primarily associated with the outcomes for customers i.e. the extents to which objectives are met (i.e. doing the right things).

In essence this is the delivery of a better service or return for the same amount of expense, time or effort.

An example of effectiveness is our procurement strategy, purchasing energy in bulk ensuring that we quantify the savings and testing the market continuously to ensure costs are keen.


"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

Contact us

Head Office
2nd Floor Victoria House
GU11 1EJ
T: 01252 356000
F: 01252 356001