Your property, our business

01252 356 000

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Report a problem

Report a problem

If something goes wrong (for example, your door entry isn’t working), or you notice something’s not quite right (your light bulb still hasn’t been replaced), the sooner we know about it, the quicker we can fix it.

We need this information to enable us to update you.

If the problem is urgent:

  • during office hours: please call 01252 356000
  • outside office hours: please use your emergency pull cord system or call your 24-hour emergency helpline. You’ll find the number on your estate notice-board.

You don’t have to wait for our next visit just 'click here' and fill in the form.

latest news


  • Please note our Christmas opening times at Head Office are:- Monday 24 December: CLOSED Tuesday 25 December: CLOSED Wednesday 26 December: CLOSED Thursday 27 December: 10.00am – 4pm Friday 28 December: 10.00am – 4pm Monday 31 December: 10.00am – 4pm Tuesday 1 January: CLOSED Wednesday 2 January: Normal office hours Out of these hours please contact your call centre or  Read more

"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

Contact us


Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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