Your property, our business

01252 356 000

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Report a problem

Report a problem

If something goes wrong (for example, your door entry isn’t working), or you notice something’s not quite right (your light bulb still hasn’t been replaced), the sooner we know about it, the quicker we can fix it.

We need this information to enable us to update you.

If the problem is urgent:

  • during office hours: please call 01252 356000
  • outside office hours: please use your emergency pull cord system or call your 24-hour emergency helpline. You’ll find the number on your estate notice-board.

You don’t have to wait for our next visit just 'click here' and fill in the form.

latest news


  • Open Day Announcement Your invitation to the ELM Group Open Day: Wednesday 19 June 2019   We would be delighted if you could join us at our annual ELM Group Open Day on Wednesday 19 June, between 12.00pm – 2.30pm, at our Head Office in Aldershot. This is great opportunity for developers, freeholders and leaseholders to take a tour of our office and explore our  Read more

"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

Contact us


Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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