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Privacy Policy

Privacy Policy

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, subscribe to our newsletter or fill out an online form. When registering on our site you may be asked to enter your: name, e-mail address, mailing address or telephone number. You may, however, visit our site anonymously. Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To process your enquiry
  • To improve our website (we continually strive to improve our website offerings based on information and feedback we receive from you)
  • To improve customer service (your information helps us to respond more effectively to your customer service requests and support needs)
  • To improve your navigation experience
  • To send periodic emails.

The email address you provide may be used to send you information and updates.  Note: If at any time you would like to unsubscribe from receiving emails, please send an email to customerservices@elmgroup.org.uk with your email address stated in the subject line.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers’ systems to recognise your browser and capture and remember certain information). We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or providing a service to you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT

By using our site, you consent to our privacy policy.

The Data Protection Act 1998 (“The Act”) and the EU General Data Protection Regulation gives you the right to access information held about you.  Your right of access can be exercised by contacting the Information Protection Officer at ELM Group, 2nd Floor, Victoria House, Victoria Road, Aldershot, GU11 1EJ.

Any access requests will be responded to within one month.

CHANGES TO OUR PRIVACY POLICY

If we make any changes to our privacy policy we will post these changes onto this page.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.

ELM Group, 2nd Floor, Victoria House, Victoria Road, Aldershot, GU11 1EJ

Telephone: 01252 356000 Email: customerservices@elmgroup.org.uk

latest news


  • ELM Group to sponsor Aldershot Town Football Club’s Patrons Lounge With ELM Group’s Head Office based in Aldershot we are committed to supporting the community and are proud to support the club for another year by sponsoring the Patrons Lounge. ELM Group is a leading provider of leasehold retirement living for older people. We manage our own leasehold portfolio and manage properties on behalf of freeholders, leaseholders, developers, private landlords,  Read more

"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

Contact us


Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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