Information we might collect
In order to bring you the best possible service, we might collect several kinds of information when you navigate through our website:
If you request any information, send any emails to our customer service, make any payments, subscribe to our newsletter or any service, we might also hold your name, address, telephone number and email address.
From time to time, we may also ask you to complete surveys to use for research purposes, although you do not have to respond to them.
You should also be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
Links from our site
Where our site contains links to other sites, these links are provided for your information only. We have no control over the contents of those sites or resources, and cannot accept any responsibility for them or for any loss or damage that may arise from you visiting them.
What your information may be used for
Any of the information we collect from you may be used either:
- to process your enquiry
- to improve our website
- to improve customer service
- to improve your navigation experience
- to send periodic emails.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting the Elm Group's Information Protection Officer at Elm Group, 2nd Floor, Victoria House, Victoria Road, Aldershot, Hampshire, GU11 1EJ.
By visiting www.elmgroup.org.uk, you agree that you do not object to us collecting this information for any of the above purposes, whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
How do we protect your information?
www.elmgroup.org.uk, implements a variety of security measures to maintain the safety of your personal information.
If any data is held or transmitted or processed outside the EEA
In some cases, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or service providers. These staff maybe engaged in, among other things the provision of support services or in processing data submitted by Elm Group or users of the website.
All information you provide to us is stored on our secure servers or cloud service providers, other servers etc as applicable, or in any other combination. Any payment transactions will be encrypted using SSL technology.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and therefore any transmission is at your own risk.
Cookies? We don’t mean biscuits?
A cookie is also a small piece of information sent by a website that is saved on your hard drive by your computer browser. It enables the sites or service providers systems to recognize your browser, capture and remember certain information in order to interact with you, improve and personalize your experience.
These cookies are essential for our site to enables us to:
Estimate our audience size and usage pattern
Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests
Speed up your searches
Recognise you when you return to our site
Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits.
You can block cookies by activating the setting on your particular browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Will your personal information be disclosed to other parties?
We totally respect the confidentiality of your personal information. We may disclose information to other trusted third parties who assist us in operating our website, conducting our business, or servicing you, and these parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. You should be aware that if we are requested by the police (or any other regulatory or government authority investigating suspected illegal activities), to provide your Personal Information and/or User Information, we are entitled do so.
The Data Protection Act 1998 (“the Act”) gives you the right to access information held about you. Your right of access can be exercised, in accordance with the Act, by contacting the Information Protection Officer at Elm Group, 2nd Floor, Victoria House, Victoria Road, Aldershot, Hampshire, GU11 1EJ.
Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.