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News

News Board


  • Fire Safety Following the Grenfell Tower fire some residents may, understandably, have concerns about the ‘Stay Put’ policy operated on most of our estates. Inevitably lessons will be learned from this tragedy however in the meantime, we consider, based on expert guidance to date, that ‘Stay Put’ remains the recommended course of action to ensure the safety of our residents. The Stay  Read more

  • ARMA ACE AWARDS SHORTLIST REVEALED We are pleased to be one of the shortlisted finalists in the inaugural ARMA ACE Awards. ARMA (the Association of Residential Managing Agents) is the leading trade association for companies that manage private residential leasehold blocks of flats in England and Wales. ARMA promotes high standards of leasehold management by providing advice, training and guidance to its members. ARMA also produces guidance  Read more

  • Welcome to our new Operations Director We are delighted to confirm that we have successfully appointed our new Operations Director. Don Kennedy will be joining us on Monday 19th June. Don is a successful and experienced Leasehold Professional with widespread knowledge and understanding across the Retirement sector.  He is currently a Director and Vice-Chair of the ARHM and an Associate of the IRPM and will help  Read more

  • ELM estate managers to take on the #Walk50 challenge                 We would like to wish Ken and Angela all the very best for their #Walk50 challenge – a 50km night walk through London - organised by Dimbleby Cancer Care taking place tomorrow, Friday 9th June. Armed with plasters and a first aid kit, Ken and Angela will be setting off at dusk  Read more

  • ELM Group receives prestigious national award                   We’re delighted to announce that we’ve won a major national award for our Leaseholder Handbook, which provides easy-to-read information about our services, and leaseholders’ rights and responsibilities. The award is from the Association of Retirement Housing Managers (ARHM), whose mission is to raise standards by promoting best practice and ethics among  Read more

  • Retirement living: The demand for ‘lock up and leave’ apartments                 The dream of travelling in retirement - whether that means relaxing on a beach or hiking in Peru – is something we all aspire to. In fact, according to Experian, the over 65s are spending £1.3 billion more on travel per year than they did a decade ago. But the fantasy of  Read more

  • 70 is the new 50               Here at ELM we specialise in managing developments for the over-55s market and were delighted to see an article in The Times recently challenging the traditional perception of the term 'retirement'. The article, ‘Having a ball at 70’, highlights the rise of the septuagenarians - a person who is between 70 and 79  Read more

  • Your Invitation to the ELM Group Open Day We would be delighted if you could join us at our annual ELM Group Open Day on Thursday 8th June, between 12.00pm – 2.00pm, at our Head Office in Aldershot. This is great opportunity for developers, freeholders and leaseholders to take a tour of our office and explore our culture first hand. You'll meet some of our team including Chief Executive, Lorraine  Read more

  • John Williams: 1 December 1933 – 14 March 2017 It is with much sadness that we say goodbye to one of our Board Members, John Williams. John served on our board for many years and his wealth of knowledge was invaluable.  He will be sorely missed. Our thoughts are with his family at this time. Read more

  • Easter Opening hours 2017 Please note our offices will be closed for the Easter break from 5pm on Thursday 13 April through to Easter Monday inclusive. We will re-open as usual on Tuesday 18 April at 9am. Happy Easter from all of us at ELM Group! Read more

  • IES International Ethics Standards We are pleased to be part of the IES coalition which supports the goal of increasing public trust by improving ethical consistency, transparency and enforcement. More information can be found at www.ies-coalition.org   Read more

  • Christmas Opening Times 2016 Please note our Christmas opening times at Head Office are:- Monday 26 December: CLOSED Tuesday 27 December: CLOSED Wednesday 28 December - Friday 30 December: 10.00am – 4.00pm Monday 2 January: CLOSED Tuesday 3 January: Normal office hours Out of these hours please contact your call centre or nominated contractor. Thank you. From all of us at ELM Group we  Read more

  • Value For Money Statement What is Value for Money? For a social housing provider, value for money can perhaps best be defined as ‘The delivery of an organisation’s social objectives and business strategy in the most cost-effective way possible’.  In essence, it’s about doing the right things, and doing things right. Value for Money is not a new concept; it has been around for  Read more

  • Energy Renewals – the work behind the scenes Over the last couple of energy renewals, with our broker’s guidance, we engineered the contract end dates so that we’re able to take advantage of a tender process in the summer months, with the best chance of achieving the most competitive rates.  Supply and demand will always have a major impact on the markets, however purchasing in winter (when demand  Read more

  • ELM Group Staff Conference 2016 On 28th September all ELM Group employees gathered for their annual conference and this years' was extra special as it was our 45th anniversary since we were established in 1971. Lorraine Collis, our Chief Executive, opened the Conference with an inspiring speech encouraging everyone to ‘think bigger’. We believe in challenging ourselves, in thinking differently with the aim to provide the  Read more

  • October 2016 Blog News: A year in New Business I joined ELM Group a year ago and it’s been a very enjoyable and successful year. As a company ELM Group focuses on delivering outstanding management to our clients and lessees.  We do this by constantly developing initiatives to ensure that our day to day management is as effective as possible with complete transparency coupled with the fact that we  Read more

  • Award for best front garden in Gravesham (formerly Gravesend) : Regents Court Two residents of our Regents Court estate; Mrs Poole and Mrs Fitzgerald received an award for best front garden competition.  The ladies used water from the water butts making the estate look lovely and saving on the estates water consumption. This year’s flowers were red, white and blue in honour of the Queens 90th birthday. They were presented with a plaque  Read more

  • Supporting the Knights Foundation The ELM Group are proud to be part of the Knights Foundation. The first Patrons Meeting was held at Oakley Hall in Basingstoke on Thursday 22 September 2016. The Knights Foundation supports children and families with disabilities in the community.  Lorraine Collis, CEO for the ELM Group, and all the staff are supportive within the community and the Knights Foundation is a  Read more

  • Lorraine Collis recognised as a ‘Champion of Change’ at Women in Business Awards Lorraine Collis, our Chief Executive, was one of just five inspirational business leaders to be recognised as a ‘Champion of Change’ at the Women in Business Awards held on Thursday 15th September 2016. The accolade rewards those who have implemented positive cultural change in their working environment. Held at Oakley Hall Hotel in Hampshire, the glittering awards ceremony was hosted  Read more

  • Welcome to our new leaseholder board member We are pleased to announce that Perry Davies joins our ELM/RLHA Board as a Leaseholder Board Member. Born in South Africa he had a very successful corporate career with The Distillers Corporation and then onto Colgate Palmolive in his home country.  Perry then set up and ran his own sales & marketing company before selling and taking early retirement. Perry  Read more

  • We are a proud sponsor of the Aldershot Football Club Read more

  • Elm Group Energy Procurement You may remember that we consulted on, and entered into, energy contracts for supplies to the communal areas of your estates for a 24 month period with effect 1 October 2014. These contacts are due to expire at the end of September and work has already started with our broker LSI to analyse the current markets. We have deliberately engineered  Read more

  • Godalming in Bloom finalist: Meadrow Court We were delighted that our estate Meadrow Court were a Godalming in Bloom finalist for the 19th year running and awarded with the ‘Town Council’ shield. We shall be having a celebration at the estate in early September - more details to follow. Read more

  • New estate: Cumber Place From 2 August 2016 we were appointed to manage Cumber Place in Theale. Located on Theale High Street, Cumber Place is an exclusive collection of 27 new one, two and three-bedroom apartments and five new two and three-bedroom houses, designed exclusively for the over 55's.   Read more

  • Merger of Spofforths LLP & Kreston Reeves LLP Our auditors/accountants Spofforths merged with Kreston Reeves, another respected firm of accounts, business advisers and financial planners.  This merger took effect 1 June 2016 and we are advised that this will broaden the range of services they are able to bring to their clients. Spofforths say "this is an exciting development for Spofforths as it is a major step to  Read more

  • New estate: Gershwin Court From 1st July 2016 we were appointed to manage Gershwin Court.  On the day our Area Manager, Brenda and Business Development Manager Lucy enjoyed a welcome drink with the residents. Gershwin Court is a development of 32 units for the over 60's set in pleasant and well maintained gardens.  The estate has a full time Estate Manager. We are confident  Read more

  • ELM Ambassadors We are pleased to announce after a comprehensive selection process we have appointed our first ever ELM Ambassadors effective June 2016. Hem Haulkory and Ken Taylor have been given the Ambassador title in recognition for the way they already work and the contribution they make both in their individual roles and to the wider business. Hem and Ken will be  Read more

  • CIPD People Management Awards 2016 Finalist We are pleased to advise that as a result of our “ELM Way Programme” we recently entered the CIPD (Chartered Institute for Professional Development) Awards for an SME (Small/Medium Enterprise) and “told our story”. Our entry was all around why we wanted to change, the values around the Elm Way, the outcomes for our customers, staff and the business overall  Read more

  • June 2016 Blog news from Chris Myles Leaseholder Board Member Hopefully the weather will soon reflect the time of year and the sun will be shining on a dry warm summer. Since my last blog, I have attended the first Strategic Meeting of 2016 which was held in January, two Board meetings held in February and April together with the forty fifth AGM of RLHA and the thirty fourth AGM  Read more

  • May 2016 Blog News from the Finance Director: Internet Banking Once you have received your service charge invoice you will need to pay your service charges within the timescale set out in your lease. The Association would like to make it as easy as possible for you to pay your service charges, and any other payments. This means by giving you a wider choice of ways to pay you can choose the  Read more

  • Local News article Please see below link to local news article on service charges in leasehold properties. Aldershot News and Mail_20-04-2016_B_002_TAT1ST Read more

  • The Haywards As of the 1st of April 2016 (and this isn’t an April Fool’s joke), we have been given the opportunity of managing The Haywards. The estate was built in 1989 as retirement accommodation and it offers 25 one and two bedroom flats and bungalows. The Haywards has its own resident manager on site. Our Area Manager Jeremy is looking forward  Read more

  • Property to Rent Opportunity to rent one of our properties in Ringmer, East Sussex:- http://nethouseprices.com/property/details/1235tn2_6251487/vicarage%20close,%20lewes/rent Read more

  • Easter Opening Times Please note our offices will be closed for the Easter break from 5pm on Thursday 24th March through to Easter Monday inclusive.  We will re-open as usual on Tuesday 29th March at 9am. Happy Easter from all at ELM Group Read more

  • National News Article Lorraine Collis, Chief Executive of ELM Group has been quoted in a recent Independent on Sunday article relating to Service Charges and transparency.   Please find below a link to this article:-   http://www.pressreader.com/uk/the-independent-on-sunday/20160313/282338268979152 Read more

  • Leaseholder Board Member Opportunity   Apply to become an ELM Group Board Member   We have an exciting opportunity for one of our leaseholders to become an RLHA and ELM Board Member. The Boards exist to set the direction and objectives for ELM, monitor performance and to safeguard and promote the longevity of the Association. The Board is currently made up of 8 people,  Read more

  • ELM Group: Ahead of the Curve Fiona Baxter joined ELM Group as HR Manager in March 2015 and has over 10 years’ experience in HRM, with a particular interest in Employee Engagement and its direct impact on Company Performance.  She says: “one of the main reasons I wanted to join ELM is that despite the Not for Profit status, there is already so much investment made  Read more

  • Christmas Opening Times 2015 Please note our Christmas opening times at Head Office are:- Thursday 24th December 09.00am – 1.00pm Friday 25th December CLOSED Monday 28th December CLOSED Tuesday 29th December 10.00am – 4.00pm Wednesday 30th December 10.00am – 4.00pm Thursday 31st December 10.00am – 1.00pm Friday 1st January CLOSED Monday 4th January Normal office hours Out of these hours please contact your call  Read more

  • ELM Group Insurance 2015 / 16 It is by now well established that block insurance policies are seen as best practice for Freeholders and managing agents. A block portfolio policy is not a one single policy, it’s a “master” policy made up of individual certificates for each estate. The policy is economically advantageous overall as there is strength in numbers when negotiations are outlined, compared to  Read more

  • Value For Money Statement What is Value for Money? For a social housing provider, value for money can perhaps best be defined as ‘The delivery of an organisation’s social objectives and business strategy in the most cost-effective way possible’.  In essence, it’s about doing the right things, and doing things right. Value for Money is not a new concept; it has been around for  Read more

  • ELM Leaseholder Panel We recently invited owners to apply to become part of our new ELM Leaseholder Panel. The Panel will meet 3 or 4 times a year to discuss how ELM can improve what we do and how we do it. We have been delighted with the response and have received a wide variety of applications, which we are now in the  Read more

  • Gas Safety Week – 14th – 20th September We’re supporting Gas Safety Week, taking place 14th – 20th September 2015, are you? Find out more at www.GasSafetyWeek.co.uk Read more

  • Health and Safety It has been a busy couple of months with our recent Resident Forums, held at five of the developments we manage across the region. It was nice to meet so many leaseholders and talk about everything we have been doing at Elm over the last 12 months. I had several conversations with people at the forums about health and safety  Read more

  • Feedback from residents following our recent Forums… Here are just some of the responses we received to our recently held Forums; “Just a quick note Gill to thank you and all your colleagues for your hospitality and an interesting day out. It was an informative get together and well worth the trip from Eastbourne. Thank you". “Many thanks for a very informative meeting at Tunbridge Wells, and  Read more

  • Our Open Day visit On Thursday 11 June 2015, we held our first ELM Group Office Open Day at our Aldershot offices. The feedback already received from those residents that attended shows us that it was very worthwhile event. They were grateful to have the opportunity to meet the team and ask pertinent questions and found the whole experience very beneficial. From our point  Read more

  • Keeping your data protected and safe… The ELM Group’s current Data Protection Policy was recently sent to the Information Commissioners Office (ICO) for review. We’re registered with the ICO as they are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. It’s great to know that the feedback received from the  Read more

  • Message from Lorraine… I anticipate that by now you have had an opportunity to embrace our new ‘image’ in the form of our ‘Re-brand’ and hope you love our new image as much as we all do.  So that we can integrate our website into our general communication strategy, we are going to be launching a new “Intranet system” which is linked to  Read more

  • Our third annual staff conference This week saw the RLHA Group hold its 3rd Annual Staff Conference, which was held within a beautiful scenic setting at the Watts Gallery, Compton, Surrey. Surrounded by imposing and sombre paintings, the conference which was held within the art gallery itself, was hosted by Lorraine Collis CE, and run by Belinda Keily of Intuito Coaching. The day was fast  Read more

  • Don’t be scammed! There's an increase in scams aimed at the elderly over recent months that we'd like to highlight to you all.We want our leaseholders to be safe and so we've highlighted some very common scams that you may or may not be aware of. We all know about the obvious ones from Nigeria etc, but this latest batch are more subtle  Read more

"It was very nice meeting up with you and the Team too and thanks very much for taking our comments on board"

Contact us


Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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