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News Board

  • Christmas Opening Hours Please note our Christmas opening times at Head Office are:- Monday 24 December: CLOSED Tuesday 25 December: CLOSED Wednesday 26 December: CLOSED Thursday 27 December: 10.00am – 4pm Friday 28 December: 10.00am – 4pm Monday 31 December: 10.00am – 4pm Tuesday 1 January: CLOSED Wednesday 2 January: Normal office hours Out of these hours please contact your call centre or  Read more

  • Energy Update COMMUNAL ELECTRICITY & GAS   The Elm Group energy contract came to an end on 30 September 2018 and we have entered into new contracts with effect 1 October for a period of 24 months. After some negotiation Southern Electricity remained the most competitive supplier within the electricity market and the contract was renewed for 24 months, however we have  Read more

  • Communal Electricity and Gas Contracts The Elm Group corporate energy contract is due for renewal on 1 October 2018. As we recognise that our expertise is not within the energy markets we opt to work with an experienced broker for our energy procurement.  We have partnered with LSI for a number of years but wanted test the market by carrying out a bench-marking exercise prior  Read more

  • ELM Group featured in Show Home June edition Lorraine Collis, Chief Executive at the Elm Group features in this month’s edition of Show Home. The article features a Q&A where Lorraine explains how the organisation is on the rise within the sector, and gives an insight as to how we operate. Read more

  • General Data Protection Regulation (GDPR ) is here The General Data Protection Regulation (GDPR) comes into force in the UK today, Friday 25 May 2018, replacing the Data Protection Act 1998. In order to successfully carry out our role as a property management company we have always needed to collect a certain amount of personal information from our customers and we are aware of the importance of keeping  Read more

  • Thursday 14 June 2018: Your invitation to the ELM Group Open Day We would be delighted if you could join us at our annual ELM Group Open Day on Thursday 14 June, between 12.00pm – 2.30pm, at our Head Office in Aldershot. This is great opportunity for developers, freeholders and leaseholders to take a tour of our office and explore our culture first hand. You'll meet some of our team including Chief Executive, Lorraine  Read more

  • Guildford Sunset Homes – Board of Trustees Guildford Sunset Homes is a small charitable trust registered under the Communities and Societies Benefits Act of 2014. It comprises a total of 85 social rent apartments for retired people of limited means from within local area. Situated in Merrow, near Guildford, this very attractive Estate includes a converted Grade 2 listed Manor House with further blocks of apartments within the  Read more

  • HMS Belfast 80th anniversary: 104 year-old veteran John Harrison recalls time on ship What a wonderful story featured in the Sunday Post of one of our leaseholders who also attended the HMS Belfast 80th anniversary celebration last week; John Harrison, 104, was part of a group of men who had served on the Second World War Royal Navy warship who stepped back on board on Friday. Mr Harrison, who commanded a gun turret  Read more

  • ELM Group featured in official History of Parliament commemorative album for Vote100 celebrations ELM Group is proud to announce its inclusion in a major publication to celebrate the centenary of women gaining the right to vote in the UK. This year marks 100 years since Parliament passed the Representation of the People Act 1918 which was a package of electoral reforms that extended the vote to women for the first time. As part of  Read more

  • Easter Opening hours 2018 Please note our offices will be closed for the Easter break from 5pm on Thursday 29 March through to Easter Monday inclusive. We will re-open as usual on Tuesday 2 April at 9am. Happy Easter from all of us at ELM Group! Read more

  • New Property Management IT System A few months ago ELM Group took the decision to invest in a new Property Management system called Qube, which will replace our existing IT system and bring many improvements to the business.  Qube is considered to be one of the leading providers of property management software and has in excess of 500 customers using the system to run all of  Read more

  • Welcome: Head of Operations We are delighted to let you know that we have appointed a new Head of Operations, Janet Ashby, with immediate effect. Janet has many years’ experience in the leasehold sector both Housing Association and private having worked with Southern Housing for the past 15 years. Many thanks to Don Kennedy for his commitment over the past few months and we wish him  Read more

  • ELM Group Insurance 2017/18 Our commitment to communicate As you know the re-insurance process is one of the largest projects we undertake on behalf of our leaseholders each year.  It is important that we obtain the right policy in terms of actual cover provided and also that we ensure we’re getting value for money for our leaseholders. We carry out a great deal of  Read more

  • ELM Group to sponsor Aldershot Town Football Club’s Patrons Lounge With ELM Group’s Head Office based in Aldershot we are committed to supporting the community and are proud to support the club for another year by sponsoring the Patrons Lounge. ELM Group is a leading provider of leasehold retirement living for older people. We manage our own leasehold portfolio and manage properties on behalf of freeholders, leaseholders, developers, private landlords,  Read more

  • News on the Block / Property Management Awards 2017-18 On Thursday 30 November one of our Estate Managers, Ken Taylor, attended the News on the Block/Property Management Awards that took place at Supernova in London.  Ken had been successfully shortlisted as a finalist in the category for Concierge of the Year. Ken has been an Estate Manager since 2008, when the estate was a newly formed Right to Manage Company  Read more

  • Christmas Opening Times 2017 Please note our Christmas opening times at Head Office are:- Monday 25 December: CLOSED Tuesday 26 December: CLOSED Wednesday 27 December: CLOSED Thursday 28 December: 10.00am – 4pm Friday 29 December: 10.00am – 4pm Monday 1 January: CLOSED Tuesday 2 January: Normal office hours Out of these hours please contact your call centre or nominated contractor. Thank you. From all  Read more

  • ARMA Annual Conference 2017 I attended the ARMA conference last month in London where the theme for the day was Managing the Future. Much of the focus was, understandably, around Grenfell and future challenges, and ARMA has established an H&S and Fire Committee to provide members with regular updates in this fast-moving area. The keynote speaker was The Rt Hon Sajid Javid, Secretary of  Read more

  • An update on Water De-regulation As you may be aware the water market opened on the 1st April 2017 and so far the response and results from the water retailers has not been encouraging.  As an organisation we decided to adopt a ‘wait and see approach’ and take advice from our brokers (the same team who deal with our gas and electric portfolio) as to  Read more

  • Value for Money Statement What is Value for Money? For a social housing provider, value for money can perhaps best be defined as ‘The delivery of an organisation’s social objectives and business strategy in the most cost-effective way possible’.  In essence, it’s about doing the right things, and doing things right. Value for Money is not a new concept; it has been around for many years. It  Read more

  • Tring Heritage Plaque Unveiling A slice of Tring's history was celebrated at one of our estates last week. The plaque at The Rose & Crown, Tring is one of nine to be installed at significant sites around Tring as part of the Charter 700 initiative, marking the 700th anniversary of the grant of Tring’s Charter in 1315.  The project was co-ordinated by Tring &  Read more

  • Macmillan: World’s Biggest Coffee Morning 29 September 2017 We took part in the Macmillan coffee morning event last week at our Head Office and this fantastic cake, made by Sarah, was won by Hem who came closest in guessing the height of the cake.  We raised just under £70 for this worthwhile cause.   Read more

  • Orchard Gardens: 3rd place awarded for best communal garden Many congratulations to one of our estates we manage, Orchard Gardens, for coming 3rd place in the Storrington in Bloom competition. The final judging was carried out by Tom Brown, Head Gardener at Parham House, and winners were announced at an annual awards ceremony held last week. Read more

  • New appointment as managing agent Ethical Leasehold Management (ELM Group) is pleased to announce their appointment as managing agent of an estate comprising of 106 residential units in Kensington, West London. Lucy Dorkins, Business Liaison Manager at ELM says “I am delighted that ELM Group are the managing agent of choice to manage this prestigious estate in West London. We very much look forward to working  Read more

  • Lorraine Collis, Chief Executive, guest blog on Housing LIN Marketing teams love a generational label but this hasn’t quite taken off The actual usefulness of concepts such as ‘baby boomers’, ‘Generation X’ and ‘millennials’ may be open to question but they do provide a focus to marketing campaigns and planning. Perhaps we need a label for the fit-and-healthy-but-suddenly-footloose-and-fancy-free-over-55s/over 60s and over 70s. The absence of one may be a  Read more

  • Value for Money Value for Money is part of our ethos and this week one of our Estate Assistants, Kay Cronin, went the extra mile and avoided unnecessary expenditure at one of our estates for almost £2500. The lift had broken down and the team at Aldershot received a quote for the replacement of a main part which came to £2000 + VAT.  Read more

  • One of our leaseholders celebrates his 103rd birthday! One of our leaseholders born the year the First World War broke out has celebrated his 103rd birthday. Mr Harrison rose to local fame as a champion swimmer, marked the occasion with a coffee morning and cake at his home at one of our estates on July 25th, with the help of fellow residents and staff. Mr Harrison was born in Farnborough  Read more

  • Retirement Coaching Programme I was recently introduced at a meeting to Kasia Dziubinska and Craig Chapman who run Money Plan-it Wealth Management Ltd Having discussed what our various organisations did we then started by talking about the wonderfully diverse range of customers that we have at ELM and that most were retired. Some are not and some maybe wish that they weren’t  Read more

  • Our Chief Executive comments on: DCLG announcement regarding leasehold houses It is great to hear from Government that they intend to restrict developers ability to make houses leasehold. We look forward to entering into the “Tackling unfair practices in the leasehold market” consultation launched today. Please feel free to forward any of your concerns or comments to us. The full article can be found here     Read more

  • ARMA Ace Awards: update We attended the ARMA Ace Awards Dinner & Ceremony last Friday 7 July in the stunning surroundings of Tobacco Dock, London. Following a rigorous judging process by a panel of independent judges Louise O'Sullivan, our Technical Officer, was a finalist in the Unsung Hero category. Although we didn't win this time we are proud that we were finalists, congratulations Louise, and the  Read more

  • ELM Ambassadors 2017 We are pleased to announce that after a comprehensive selection process we are appointing Angela McMillan and Norm Spiller as ELM Ambassadors effective July 2017.  This is in recognition for the way they already work and the contribution they make both in their individual roles and to the business as a whole.  More information will be provided in due course  Read more

  • Welcome, Minister! We’d like to offer our sincere congratulation to Alok Sharma MP, who’s been appointed Minister of State for Housing and Planning. He takes over the post from Gavin Barwell, who lost his seat in parliament at the general election. Mr Sharma is the Conservative MP for Reading West, a seat he first won in 2010. He grew up in the  Read more

  • Fire Safety Following the Grenfell Tower fire some residents may, understandably, have concerns about the ‘Stay Put’ policy operated on most of our estates. Inevitably lessons will be learned from this tragedy however in the meantime, we consider, based on expert guidance to date, that ‘Stay Put’ remains the recommended course of action to ensure the safety of our residents. The Stay  Read more

  • ARMA ACE AWARDS SHORTLIST REVEALED We are pleased to be one of the shortlisted finalists in the inaugural ARMA ACE Awards. ARMA (the Association of Residential Managing Agents) is the leading trade association for companies that manage private residential leasehold blocks of flats in England and Wales. ARMA promotes high standards of leasehold management by providing advice, training and guidance to its members. ARMA also produces guidance  Read more

  • Welcome to our new Operations Director We are delighted to confirm that we have successfully appointed our new Operations Director. Don Kennedy will be joining us on Monday 19th June. Don is a successful and experienced Leasehold Professional with widespread knowledge and understanding across the Retirement sector.  He is currently a Director and Vice-Chair of the ARHM and an Associate of the IRPM and will help  Read more

  • ELM estate managers to take on the #Walk50 challenge                 We would like to wish Ken and Angela all the very best for their #Walk50 challenge – a 50km night walk through London - organised by Dimbleby Cancer Care taking place tomorrow, Friday 9th June. Armed with plasters and a first aid kit, Ken and Angela will be setting off at dusk  Read more

  • ELM Group receives prestigious national award                   We’re delighted to announce that we’ve won a major national award for our Leaseholder Handbook, which provides easy-to-read information about our services, and leaseholders’ rights and responsibilities. The award is from the Association of Retirement Housing Managers (ARHM), whose mission is to raise standards by promoting best practice and ethics among  Read more

  • Retirement living: The demand for ‘lock up and leave’ apartments                 The dream of travelling in retirement - whether that means relaxing on a beach or hiking in Peru – is something we all aspire to. In fact, according to Experian, the over 65s are spending £1.3 billion more on travel per year than they did a decade ago. But the fantasy of  Read more

  • 70 is the new 50               Here at ELM we specialise in managing developments for the over-55s market and were delighted to see an article in The Times recently challenging the traditional perception of the term 'retirement'. The article, ‘Having a ball at 70’, highlights the rise of the septuagenarians - a person who is between 70 and 79  Read more

  • Your Invitation to the ELM Group Open Day We would be delighted if you could join us at our annual ELM Group Open Day on Thursday 8th June, between 12.00pm – 2.00pm, at our Head Office in Aldershot. This is great opportunity for developers, freeholders and leaseholders to take a tour of our office and explore our culture first hand. You'll meet some of our team including Chief Executive, Lorraine  Read more

  • John Williams: 1 December 1933 – 14 March 2017 It is with much sadness that we say goodbye to one of our Board Members, John Williams. John served on our board for many years and his wealth of knowledge was invaluable.  He will be sorely missed. Our thoughts are with his family at this time. Read more

  • IES International Ethics Standards We are pleased to be part of the IES coalition which supports the goal of increasing public trust by improving ethical consistency, transparency and enforcement. More information can be found at   Read more

  • Christmas Opening Times 2016 Please note our Christmas opening times at Head Office are:- Monday 26 December: CLOSED Tuesday 27 December: CLOSED Wednesday 28 December - Friday 30 December: 10.00am – 4.00pm Monday 2 January: CLOSED Tuesday 3 January: Normal office hours Out of these hours please contact your call centre or nominated contractor. Thank you. From all of us at ELM Group we  Read more

  • Value For Money Statement What is Value for Money? For a social housing provider, value for money can perhaps best be defined as ‘The delivery of an organisation’s social objectives and business strategy in the most cost-effective way possible’.  In essence, it’s about doing the right things, and doing things right. Value for Money is not a new concept; it has been around for  Read more

  • Energy Renewals – the work behind the scenes Over the last couple of energy renewals, with our broker’s guidance, we engineered the contract end dates so that we’re able to take advantage of a tender process in the summer months, with the best chance of achieving the most competitive rates.  Supply and demand will always have a major impact on the markets, however purchasing in winter (when demand  Read more

  • ELM Group Staff Conference 2016 On 28th September all ELM Group employees gathered for their annual conference and this years' was extra special as it was our 45th anniversary since we were established in 1971. Lorraine Collis, our Chief Executive, opened the Conference with an inspiring speech encouraging everyone to ‘think bigger’. We believe in challenging ourselves, in thinking differently with the aim to provide the  Read more

  • October 2016 Blog News: A year in New Business I joined ELM Group a year ago and it’s been a very enjoyable and successful year. As a company ELM Group focuses on delivering outstanding management to our clients and lessees.  We do this by constantly developing initiatives to ensure that our day to day management is as effective as possible with complete transparency coupled with the fact that we  Read more

  • Award for best front garden in Gravesham (formerly Gravesend) : Regents Court Two residents of our Regents Court estate; Mrs Poole and Mrs Fitzgerald received an award for best front garden competition.  The ladies used water from the water butts making the estate look lovely and saving on the estates water consumption. This year’s flowers were red, white and blue in honour of the Queens 90th birthday. They were presented with a plaque  Read more

  • Supporting the Knights Foundation The ELM Group are proud to be part of the Knights Foundation. The first Patrons Meeting was held at Oakley Hall in Basingstoke on Thursday 22 September 2016. The Knights Foundation supports children and families with disabilities in the community.  Lorraine Collis, CEO for the ELM Group, and all the staff are supportive within the community and the Knights Foundation is a  Read more

  • Lorraine Collis recognised as a ‘Champion of Change’ at Women in Business Awards Lorraine Collis, our Chief Executive, was one of just five inspirational business leaders to be recognised as a ‘Champion of Change’ at the Women in Business Awards held on Thursday 15th September 2016. The accolade rewards those who have implemented positive cultural change in their working environment. Held at Oakley Hall Hotel in Hampshire, the glittering awards ceremony was hosted  Read more

  • Welcome to our new leaseholder board member We are pleased to announce that Perry Davies joins our ELM/RLHA Board as a Leaseholder Board Member. Born in South Africa he had a very successful corporate career with The Distillers Corporation and then onto Colgate Palmolive in his home country.  Perry then set up and ran his own sales & marketing company before selling and taking early retirement. Perry  Read more

  • We are a proud sponsor of the Aldershot Football Club Read more

  • Elm Group Energy Procurement You may remember that we consulted on, and entered into, energy contracts for supplies to the communal areas of your estates for a 24 month period with effect 1 October 2014. These contacts are due to expire at the end of September and work has already started with our broker LSI to analyse the current markets. We have deliberately engineered  Read more

  • Godalming in Bloom finalist: Meadrow Court We were delighted that our estate Meadrow Court were a Godalming in Bloom finalist for the 19th year running and awarded with the ‘Town Council’ shield. We shall be having a celebration at the estate in early September - more details to follow. Read more

  • New estate: Cumber Place From 2 August 2016 we were appointed to manage Cumber Place in Theale. Located on Theale High Street, Cumber Place is an exclusive collection of 27 new one, two and three-bedroom apartments and five new two and three-bedroom houses, designed exclusively for the over 55's.   Read more

  • Merger of Spofforths LLP & Kreston Reeves LLP Our auditors/accountants Spofforths merged with Kreston Reeves, another respected firm of accounts, business advisers and financial planners.  This merger took effect 1 June 2016 and we are advised that this will broaden the range of services they are able to bring to their clients. Spofforths say "this is an exciting development for Spofforths as it is a major step to  Read more

  • New estate: Gershwin Court From 1st July 2016 we were appointed to manage Gershwin Court.  On the day our Area Manager, Brenda and Business Development Manager Lucy enjoyed a welcome drink with the residents. Gershwin Court is a development of 32 units for the over 60's set in pleasant and well maintained gardens.  The estate has a full time Estate Manager. We are confident  Read more

  • ELM Ambassadors We are pleased to announce after a comprehensive selection process we have appointed our first ever ELM Ambassadors effective June 2016. Hem Haulkory and Ken Taylor have been given the Ambassador title in recognition for the way they already work and the contribution they make both in their individual roles and to the wider business. Hem and Ken will be  Read more

  • CIPD People Management Awards 2016 Finalist We are pleased to advise that as a result of our “ELM Way Programme” we recently entered the CIPD (Chartered Institute for Professional Development) Awards for an SME (Small/Medium Enterprise) and “told our story”. Our entry was all around why we wanted to change, the values around the Elm Way, the outcomes for our customers, staff and the business overall  Read more

  • June 2016 Blog news from Chris Myles Leaseholder Board Member Hopefully the weather will soon reflect the time of year and the sun will be shining on a dry warm summer. Since my last blog, I have attended the first Strategic Meeting of 2016 which was held in January, two Board meetings held in February and April together with the forty fifth AGM of RLHA and the thirty fourth AGM  Read more

  • May 2016 Blog News from the Finance Director: Internet Banking Once you have received your service charge invoice you will need to pay your service charges within the timescale set out in your lease. The Association would like to make it as easy as possible for you to pay your service charges, and any other payments. This means by giving you a wider choice of ways to pay you can choose the  Read more

  • Local News article Please see below link to local news article on service charges in leasehold properties. Aldershot News and Mail_20-04-2016_B_002_TAT1ST Read more

  • The Haywards As of the 1st of April 2016 (and this isn’t an April Fool’s joke), we have been given the opportunity of managing The Haywards. The estate was built in 1989 as retirement accommodation and it offers 25 one and two bedroom flats and bungalows. The Haywards has its own resident manager on site. Our Area Manager Jeremy is looking forward  Read more

  • Property to Rent Opportunity to rent one of our properties in Ringmer, East Sussex:-,%20lewes/rent Read more

  • Easter Opening Times Please note our offices will be closed for the Easter break from 5pm on Thursday 24th March through to Easter Monday inclusive.  We will re-open as usual on Tuesday 29th March at 9am. Happy Easter from all at ELM Group Read more

  • National News Article Lorraine Collis, Chief Executive of ELM Group has been quoted in a recent Independent on Sunday article relating to Service Charges and transparency.   Please find below a link to this article:- Read more

  • Leaseholder Board Member Opportunity   Apply to become an ELM Group Board Member   We have an exciting opportunity for one of our leaseholders to become an RLHA and ELM Board Member. The Boards exist to set the direction and objectives for ELM, monitor performance and to safeguard and promote the longevity of the Association. The Board is currently made up of 8 people,  Read more

  • ELM Group: Ahead of the Curve Fiona Baxter joined ELM Group as HR Manager in March 2015 and has over 10 years’ experience in HRM, with a particular interest in Employee Engagement and its direct impact on Company Performance.  She says: “one of the main reasons I wanted to join ELM is that despite the Not for Profit status, there is already so much investment made  Read more

  • Christmas Opening Times 2015 Please note our Christmas opening times at Head Office are:- Thursday 24th December 09.00am – 1.00pm Friday 25th December CLOSED Monday 28th December CLOSED Tuesday 29th December 10.00am – 4.00pm Wednesday 30th December 10.00am – 4.00pm Thursday 31st December 10.00am – 1.00pm Friday 1st January CLOSED Monday 4th January Normal office hours Out of these hours please contact your call  Read more

  • ELM Group Insurance 2015 / 16 It is by now well established that block insurance policies are seen as best practice for Freeholders and managing agents. A block portfolio policy is not a one single policy, it’s a “master” policy made up of individual certificates for each estate. The policy is economically advantageous overall as there is strength in numbers when negotiations are outlined, compared to  Read more

  • Value For Money Statement What is Value for Money? For a social housing provider, value for money can perhaps best be defined as ‘The delivery of an organisation’s social objectives and business strategy in the most cost-effective way possible’.  In essence, it’s about doing the right things, and doing things right. Value for Money is not a new concept; it has been around for  Read more

  • ELM Leaseholder Panel We recently invited owners to apply to become part of our new ELM Leaseholder Panel. The Panel will meet 3 or 4 times a year to discuss how ELM can improve what we do and how we do it. We have been delighted with the response and have received a wide variety of applications, which we are now in the  Read more

  • Gas Safety Week – 14th – 20th September We’re supporting Gas Safety Week, taking place 14th – 20th September 2015, are you? Find out more at Read more

  • Health and Safety It has been a busy couple of months with our recent Resident Forums, held at five of the developments we manage across the region. It was nice to meet so many leaseholders and talk about everything we have been doing at Elm over the last 12 months. I had several conversations with people at the forums about health and safety  Read more

  • Feedback from residents following our recent Forums… Here are just some of the responses we received to our recently held Forums; “Just a quick note Gill to thank you and all your colleagues for your hospitality and an interesting day out. It was an informative get together and well worth the trip from Eastbourne. Thank you". “Many thanks for a very informative meeting at Tunbridge Wells, and  Read more

  • Our Open Day visit On Thursday 11 June 2015, we held our first ELM Group Office Open Day at our Aldershot offices. The feedback already received from those residents that attended shows us that it was very worthwhile event. They were grateful to have the opportunity to meet the team and ask pertinent questions and found the whole experience very beneficial. From our point  Read more

  • Keeping your data protected and safe… The ELM Group’s current Data Protection Policy was recently sent to the Information Commissioners Office (ICO) for review. We’re registered with the ICO as they are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. It’s great to know that the feedback received from the  Read more

  • Message from Lorraine… I anticipate that by now you have had an opportunity to embrace our new ‘image’ in the form of our ‘Re-brand’ and hope you love our new image as much as we all do.  So that we can integrate our website into our general communication strategy, we are going to be launching a new “Intranet system” which is linked to  Read more

  • Our third annual staff conference This week saw the RLHA Group hold its 3rd Annual Staff Conference, which was held within a beautiful scenic setting at the Watts Gallery, Compton, Surrey. Surrounded by imposing and sombre paintings, the conference which was held within the art gallery itself, was hosted by Lorraine Collis CE, and run by Belinda Keily of Intuito Coaching. The day was fast  Read more

  • Don’t be scammed! There's an increase in scams aimed at the elderly over recent months that we'd like to highlight to you all.We want our leaseholders to be safe and so we've highlighted some very common scams that you may or may not be aware of. We all know about the obvious ones from Nigeria etc, but this latest batch are more subtle  Read more

"It was very nice meeting up with you and the Team too and thanks very much for taking our comments on board"

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