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News on the Block / Property Management Awards 2017-18

News on the Block / Property Management Awards 2017-18

On Thursday 30 November one of our Estate Managers, Ken Taylor, attended the News on the Block/Property Management Awards that took place at Supernova in London.  Ken had been successfully shortlisted as a finalist in the category for Concierge of the Year.

Ken has been an Estate Manager since 2008, when the estate was a newly formed Right to Manage Company (RTM).  He has worked closely with the Directors in a consultative manner to successfully create an environment where all residents feel valued, comfortable that their ‘voice’ will be heard and where their home is a place to be proud of.  Visitors to the estate often refer to the ‘friendly, welcoming’ atmosphere and, in the 2016 Customer Satisfaction Survey, one resident commented, ‘we are so lucky to have Ken as our House Manager, he makes our lives as comfortable and stress free as possible’.

Ken places a great deal of importance on achieving value for money and his approach is to treat residents’ money almost as if it is his own.

Ken has embraced the Elm Way – our commitment ‘to work proudly together as one team to deliver an outstanding service for our customers’.  He has been recognised as an Elm Ambassador, which is an accolade for those individuals who are ‘going the extra mile’, understand our business goals and who want to play an important part in our future success.  Ken has been successfully re-elected as an Ambassador and is currently in his second term.

We are pleased to announce that Ken was revealed as the overall winner and is now the official ‘NOTB Concierge of the Year 2017/18’.  This is an amazing achievement and we are all extremely proud of him.

Photographs from the Awards evening can be found here and more photos will be uploaded over the coming days

View the NOTB press release.

"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

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