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May 2016 Blog News from the Finance Director: Internet Banking

May 2016 Blog News from the Finance Director: Internet Banking

Once you have received your service charge invoice you will need to pay your service charges within the timescale set out in your lease.

The Association would like to make it as easy as possible for you to pay your service charges, and any other payments. This means by giving you a wider choice of ways to pay you can choose the best, and most convenient, one for you.

picThe majority of our leaseholders pay their service charges by direct debit, standing order or cheque payments. We are currently unable to offer online payments through our website or telephone payments however it is something that we are looking at for the future.

We find that more and more of our leaseholders are paying by bank transfer (internet banking) by using the details provided to them on the back of their service charge invoices. If you pay by bank transfer please include your reference (shown on the front of your invoice) and include the number of your property to ensure your funds are allocated to the correct account. If you are unsure of what your reference is, please contact the Finance Team or the Customer Services Team at Head Office, who will be happy to help you.

Below are some general tips for staying safe online:

  • Use a strong, secure password for online sites. A strong password would be at least 8-10 characters in length. The best passwords contain a mixture of a capital letter, a number and a special character like # or ?. Stay away from passwords that could easily be guessed such as maiden names, date of births or pets names.
  • Use Privacy and Security settings on social media sites. This will restrict who can see your personal information, posts and pictures etc.
  • Ensure your Firewall is enabled such as the Windows Firewall. This is normally enabled by default and will give you a layer of security against external hackers.
  • Use a good antivirus programme such as Norton’s or McAfee.  They will help to prevent viruses being downloaded and infecting your system. You can also use Anti Spyware programs to detect and prevent programs such as Key Loggers or Trojans that steal your personal passwords and account details.
  • Do not open suspicious attachments or click links that have not come from a known source – especially EXE files. This could be a way of stealing your personal information or spreading viruses.
  • When using Online Banking use all the failsafe security questions and features provided as this will ensure stronger verification that it is actually YOU accessing the account and not a hacker.
  • Watch out for email scams.  They can look very real and ask for personal/financial information. This is known as phishing and is designed to take your personal information and money.
  • If you suspect or know that your personal account and password has been hacked or compromised please change your password immediately.
  • Read the small print before signing up to anything online. Know what you’re agreeing to and make sure you tick the right boxes. Some sites have tick boxes that allow them to sell on your personal data.

Gary Newell, Finance Director

 

"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

Contact us


Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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