Leaseholder Board Member Blog
Spring, at last – at least I hope it’s here to stay!
We are in a planning phase at ELM/RLHA & the major events on the immediate horizon are our Leaseholder Forums. This year we are changing the way they are being held and the Executive Team will be joining leaseholder coffee mornings for informal discussions.
This is a great opportunity to meet the team from Head Office, share in ideas & plans, not for only the current year but for the next 5 years and more importantly offers you the opportunity to discuss your ideas for a happier and more synergistic relationship.
Your Board has a lot of exciting news to tell you about – Not the least our new Head of Operations; Janet Ashby (talk about a perfect fit). Janet has slotted into the team perfectly and reports from leaseholders & Estate Managers are wonderfully encouraging.
Her firm and friendly approach is winning new support for the company and assisting, albeit in a minor way, together with Lucy Dorkins, Business Liaison Manager, we will shortly be welcoming an additional 700+ units to our overall portfolio.
A major effort is underway to improve our customer experience with focus on delivering just what you, the leaseholder needs & wants.
Believe me, we are doing the very best we can for you however we can do better and would welcome your input.
ELM/RLHA is a not for profit organisation which means we clearly understand that we need to do it for you.
I’m always happy to respond to any questions you might have or ideas that you would like to bounce off me. Your point of contact is Helen Tigg, Executive Assistant to the Chief Executive, email mailto:firstname.lastname@example.org
Leaseholder Board Member