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Leaseholder Board Member Blog

Leaseholder Board Member Blog

Spring, at last – at least I hope it’s here to stay!

We are in a planning phase at ELM/RLHA & the major events on the immediate horizon are our Leaseholder Forums.  This year we are changing the way they are being held and the Executive Team will be joining leaseholder coffee mornings for informal discussions.

This is a great opportunity to meet the team from Head Office, share in ideas & plans, not for only the current year but for the next 5 years and more importantly offers you the opportunity to discuss your ideas for a happier and more synergistic relationship.

Your Board has a lot of exciting news to tell you about – Not the least our new Head of Operations; Janet Ashby (talk about a perfect fit).  Janet has slotted into the team perfectly and reports from leaseholders & Estate Managers are wonderfully encouraging.

Her firm and friendly approach is winning new support for the company and assisting, albeit in a minor way, together with Lucy Dorkins, Business Liaison Manager, we will shortly be welcoming an additional 700+ units to our overall portfolio.

A major effort is underway to improve our customer experience with focus on delivering just what you, the leaseholder needs & wants.

Believe me, we are doing the very best we can for you however we can do better and would welcome your input.

ELM/RLHA is a not for profit organisation which means we clearly understand that we need to do it for you.

I’m always happy to respond to any questions you might have or ideas that you would like to bounce off me.  Your point of contact is Helen Tigg, Executive Assistant to the Chief Executive, email mailto:htigg@elmgroup.org.uk

Perry Davies
Leaseholder Board Member

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  • Please note our Christmas opening times at Head Office are:- Monday 24 December: CLOSED Tuesday 25 December: CLOSED Wednesday 26 December: CLOSED Thursday 27 December: 10.00am – 4pm Friday 28 December: 10.00am – 4pm Monday 31 December: 10.00am – 4pm Tuesday 1 January: CLOSED Wednesday 2 January: Normal office hours Out of these hours please contact your call centre or  Read more

"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

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Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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