Your property, our business

01252 356 000

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How to pay

How to pay

Our service charges help to cover the cost of providing services to everyone who lives in your development, including:

  • buildings insurance
  • specialist staff
  • repairing and maintaining communal areas
  • cleaning
  • gardening
  • maintaining lifts
  • alarm systems
  • health and safety

Our budgeting strategy for your development also ensures you have the money for longer-term projects and unexpected one-off costs, such as redecorating your building, replacing windows or installing new heating systems.

How we work them out

We base our annual service charges on a very simple formula: how much did it cost us to provide services to your development last year, and what do we think it will cost this year. We talk it all through with you at a specially-arranged meeting, and agree a figure that’s fair to all sides.

The easiest way to pay is by direct debit, which allows you to spread the cost over the whole year. If you prefer, you can write a cheque or set up a standing order for the whole lot in one go. You can also make online payments straight from your bank to ours: the details are on the back of your invoice.

Paying on time matters, because your share helps provide essential services to everyone in your development. We know, though, that circumstances may mean you’ve fallen behind, or simply forgotten to pay. Please don’t worry: just contact Sarah Cheesman, Credit Controller on 01252 356014 straightaway. Sarah will talk you though your options, and help you make a plan to get back on track.

latest news


  • Please note our Christmas opening times at Head Office are:- Monday 24 December: CLOSED Tuesday 25 December: CLOSED Wednesday 26 December: CLOSED Thursday 27 December: 10.00am – 4pm Friday 28 December: 10.00am – 4pm Monday 31 December: 10.00am – 4pm Tuesday 1 January: CLOSED Wednesday 2 January: Normal office hours Out of these hours please contact your call centre or  Read more

"My mother has lived here for 10 years now and has the best of both worlds, the independence which she values and the friendships of the other residents"

Mrs N. Aldershot

Contact us


Head Office
2nd Floor Victoria House
Aldershot
Hampshire
GU11 1EJ
T: 01252 356000
F: 01252 356001
E: customerservices@elmgroup.org.uk
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