ELM Group receives prestigious national award
19 May 2017
We’re delighted to announce that we’ve won a major national award for our Leaseholder Handbook, which provides easy-to-read information about our services, and leaseholders’ rights and responsibilities.
The award is from the Association of Retirement Housing Managers (ARHM), whose mission is to raise standards by promoting best practice and ethics among private sector and registered social landlords. It has over 50 member organisations, of which we’re one, responsible for a total of more than 100,000 retirement properties across the UK.
We received the award following an audit process by ARHM, in recognition of both our transparent, ethical business practices, and compliance with the ARHM Code of Practice.
The award was presented to our Chief Executive, Lorraine Collis on Tuesday 16 May 2017 at the EAC (Elderly Accommodation Council) National Housing for Older People Awards event, which celebrates the best examples of housing for later life. Held at Edgbaston Cricket Ground in Birmingham, the event was attended by 300 guests, including residents from the winning schemes.
“We’re thrilled to receive this national award for one of the most important documents we produce for our leaseholders,” says Lorraine. “Over the years we have worked to make it a user-friendly document for older people and their families to use. Recognising that leasehold is complex and different to freehold older people need more time to work through things, but still have that ‘can-do’ attitude. So as well as keeping leaseholders fully informed about their rights, responsibilities and the services available, it’s important to us and imperative that ELM Group purchasers feel in control and able to do things for themselves.” She adds: “Creating the Handbook each year is a real team effort, and it’s fantastic to have everyone’s contribution recognised publicly like this.”